FAQ
I DON'T SEE AN ORDER CONFIRMATION? WHERE IS MY ORDER CONFIRMATION?
If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.
HOW CAN I SEE IF MY ORDER IS SHIPPED?
Log into your account and click the Account link in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.
If you did not create an account at www.btn.life, you can still track your order by entering your Order #, Email Address, and your Last Name.
IS YOUR CLOTHING TRUE TO SIZE?
Yes. Our men’s sizing is very accurate to American standard sizing. Any t-shirt size chart or sweatpants size chart on google is comparable to our garment measurements. Our men’s t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women’s t-shirts run small, and they are form fitting. We recommend getting one size larger than you would normally purchase if you don’t like it too fit so snugly. The women’s hoodies are shorter, meant to sit at the waist, not at the hip. All men’s hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.
WHAT COUNTRIES DOES BTN SHIP TO?
BTN is happy to ship to you anywhere in the world!
HOW CAN I BE SURE THAT MY ENTRIES ARE COUNTED?
Our system automatically tracks all entries generated by purchases. In addition we send out a certificate for your entries when we ship your order.
IS THERE A CASH PRIZE ALTERNATIVE TO THE GIVEAWAY CAR?
If for some reason you cannot accept or do not want the giveaway car a cash equivalent is also available.